our references

customer index

customer use cases

voyages-sncf-com
voyages-sncf-com
ref-sncf-logo

voyages-sncf.com

This subsidiary of Groupe SNCF (French railway) is the top online travel agency and the very first French e-commerce website. Voyages-SNCF uses Helpbox to automatically answer questions from visitors about buying tickets, making exchanges, and subscriptions. A smart routing to another channel is done if necessary.
2 million automated conversations took place in 2015.

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PSA
PSA

PSA Group

PSA Group is France’s top automobile manufacturer in terms of market share in the French territory. On PSA Peugeot Citroën’s intranet, automatic chat provides information to employees about office applications and hardware installations, human resources and practical services.
The objective is to reduce the number of calls and e-mails to those support services, and help employees find the information through self-service.
In 2015, the virtual assistant was used 140,000 times per month.

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ref-edf-logo
EDF

EDF

Founded in 1946, Electricité de France (EDF) is the top electricity producer and supplier in France and worldwide. Laura chatbot helps thousands of customers each day on issues such as billing, opening contracts, connections, and more.
Laura interacted 2 million times with EDF customers in 2015.

Caisse_des_depots
Caisse Des Depots

Caisse des Dépôts et Consignations

Caisse des Dépôts is a public financial institution in France. Customer service department promotes selfservice through the use of chatbot and reduces the amount of human contact related to frequently asked questions. Ariane virtual assistant is available to active workers, pensioners, and employers to answer general questions.

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Samsung
Samsung

Samsung

Samsung Electronics is the world leader in electronics manufacturing. The group uses our chatbot software for its after-sales service issues.
In 2015, live chat is deployed on Samsung shop in order to enhance conversion. The knowledge base is also used internally by the contact center advisers.

Orange
Orange
Orange

Orange

Orange, leading French telecom operator, wanted to facilitate the access to selfcare information on mobile devices, but also reduce the number of human contacts on recurring requests. The automatic chat is giving the answers to Orange customers on their smartphone and makes a smart routing to another conversational channel if necessary.
More than 2 million mobile interactions took place in 7 months.

anfr
ANFR

ANFR

L’Agence Nationale des Fréquences (National Agency of Frequency bands) has been using Do You Dream Up solutions to support French TV viewers for the move to HD TNT. 2 million self-tests have been done. Our Dynamic FAQ and chatbot share the same knowledge base to answer users’ questions.
60% of interactions are managed with self-service.

sosh
SOSH

Sosh

Sosh, mobile brand of Orange, leading French telecom operator, implemented self-service for user support. Helpbox is available on desktop and mobile devices. Smart routing is executed to the right channel depending on the question. More than 9,000 requests are made on the Sosh Helpbox everyday.

Europcar
Europcar

Europcar

Europcar is the first car renting company in Europe. With our Dynamic FAQ Europcar helps its users find answers to their questions regarding car bookings, insurance, customer account, loyalty program, etc. Available today in English, it will be implemented soon in French, Italian, German, etc.

BNP Paribas
BNP

BNP Paribas

BNP Paribas Epargne & Retraite Entreprises, in BNP Paribas French banking group, is specialised in savings and retirements products for more than 26000 companies. The Marketing Strategy department wanted to guide visitors and savers to selfcare, and support them with live chat.
This project was deployed with our Partner, The Social Client (Acticall group).

Nespresso
Nespresso

Nespresso

Founded in 1986, Nespresso is a subsidiary of Nestlé and a pioneer of portioned coffee machines. With our chatbot solution, Nespresso provides assistance to website visitors and answers questions about the Grands Crus, how to maintain coffee machines, and customer orders.

humanis_image
humanis_image
Humanis

Humanis

Humanis is a European social protection group that works with businesses and individuals alike. The dynamic FAQ and search field provide relevant responses to questions from web users on several group websites.

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DirectEnergie
Direct Energie

Direct Energie

With over a million customers, Direct Energy is the third energy supplier in France. Our live chat tool is used to answer questions related to offers, subscription and understanding bills.

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Ministères des finances
Ministères des Finances

The Ministry of Finance and Public Accounts

The Ministry of Finance and Public Accounts uses Chorus Portail Pro, a dedicated system for transmitting digital legal fee records. Our automatic chat solution can provide information to government service providers in response to their questions about records administration and legal fee processing procedures.

Pole Emploi
Pole Emploi

Pôle Emploi

This institution is responsible for French employment matters. The chatbot solution helps to process questions from job seekers and employers about how to access and manage their personal area on the website.

Gras Savoye
Gras Savoye

Gras Savoye

Gras Savoye is the first insurance broker in France. As first insurance brokerage network, Gras Savoye is delivering services to customers in 130 countries, with his Willis partner. Gras Savoye has been using our Dynamic FAQ and live chat in order to answer policyholders questions.

CNED
CNED

CNED

Founded in 1939, the CNED or National Centre for Distance Learning is a French Ministry of Education public institution that offers distance learning courses. It is the top French-language operator in Europe. A virtual agent coupled with live chat on the D’col site help year 7 students who need assistance in French, maths, and English.

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Mon Album Photo
MonAlbumPhoto

MonAlbumPhoto

MonAlbumPhoto is a company specialised in printing and binding photo albums in the form of photo books, calendars, posters, and greeting cards. MonAlbumPhoto uses our chatbot and live chat solutions to help customers produce their creations and process special requests.

Mon Compte Formation
MonCompteFormation

Mon Compte Formation

Mon Compte Formation is the official website of the French public services for personal training account. They have been using our chatbot software to support employees and professionals for all their questions regarding rights, processes, eligible trainings, etc.

Forma-dis
Forma-dis

Forma-dis Group

Groupe GIE-Forma-Dis is France’s top-ranked private distance learning organisation in French, behind CNED (a public institution) and ranked third in Europe. Emma virtual assistant provides advice to registered students regarding coursework and other inquiries.

ASP
ASP

ASP

Founded in 2009, the Agence de Services et de Paiement (ASP) is a French public institution. Its mission is to support policy makers by helping to implement national and European public policies. Camille virtual assistant simplifies paperless interaction with ASP by informing employers about state-aided contract management and procedures.