No user question
will go unanswered!
Our artificial intelligence chatbot automatically responds to web users 24/7.
With our technology, you can quickly and easily launch a chatbot with your brand on your website, your mobile apps and main messaging platforms: Facebook Messenger, Skype et Slack.
Chatbots are what we do best at Do You Dream Up. With more than 50 clients, our bots handled more than 40 million automated conversations in 2015.
Answer 90% of user questions with a smart conversational chatbot in 9 languages
Automatic suggestions for improvement based on interactions between the bot and your users
Users can choose their favourite method of communication: web, mobile apps, or messaging
No technical resources are needed to administer the tool. An intuitive back office configures and manages the chatbot's knowledge
Control the bot's performance, conversations and customer satisfaction
plug & play web services
Simply connect the chatbot to your information system for an improved, personalised customer experience
Automatically processes natural language
Do You Dream Up’s Chatbot is a conversational agent (also known as a virtual assistant, virtual agent or automatic chat) that can answer many questions in almost ten languages, all while recognising spelling, syntax and grammar mistakes made by users.
Our natural language processor analyses the user’s question and context and uses a proprietary matching algorithm, knowledge base and information system to properly answer the question.
The Chatbot is a true conversational tool. Conversation history is saved and the Chatbot can handle digressions, negative responses, synonyms, vague vocabulary, etc.
A live chat or video chat can be opened in the same chat window if the question needs a human response.
Since the Chatbot is connected to your CRM, it not only provides personalised responses to customers but also enters the interactions into the CRM to improve customer knowledge.
Launch your chatbot
on messaging apps
Messaging apps are undergoing major changes.
With one billion users on Facebook Messenger, 300 million on Skype and Slack making waves in the business world, messaging apps are a conversational tool that have strong potential for companies.
Do You Dream Up implemented a connector to Microsoft BotFramework, which links your chatbot to the main messaging apps. Users no longer need to download your mobile app to contact you. Instead, they can converse with your bot on Facebook Messenger, Skype, Slack, Lync or Telegram.
With this technology, you can reach new users and handle most of their questions automatically.
Do You Dream Up’s chatbot solution has an intuitive back office where you can:
- Manage knowledge base content through a validation workflow
- Analyse customer questions, particularly those that are not answered
- Benefit from the tool’s self-learning features: automatic suggestions for improvement based on interactions with users
- Use statistics and alerts to control the efficiency of the tool and implement corrective actions
- Measure the change in matching rate and user satisfaction
The chatbot solution is available as a SaaS, which means it is very simple to configure. You only need to add one line of code to your website.